Step 1 · Pilot
Start With a Pilot, Not a Contract
Scope: two to five agents, or one back-office workflow such as lease abstraction or listing updates, for 30 days.
Measured: the KPIs are agreed in writing before day one — handle time, first-contact resolution, or accuracy per file — and reviewed with you every week.
- Pilot fee covers agent cost only — no setup fee
- You keep every script, macro and knowledge article we build
- Walk away on day 30 with no penalty
Step 2 · Pricing
Pay for Output or for Seats — Your Choice
Back-office and REPO work is priced per file: a lease abstracted, a listing updated, a record validated. You pay for what was delivered, not for time at a desk.
Voice, chat and email are priced per dedicated seat per month, with the coverage window fixed in the agreement.
- Per-file pricing for lease abstraction and listing/data management
- Per-seat pricing for voice, chat and email
- Invoiced monthly, no hidden fees
Step 3 · Team
Recruited, Trained and Scripted for Your Account
Dedicated, not pooled: your agents work only your account. They are recruited in Cairo for it, trained on your product and your tools, and stay with it.
Your hours: the coverage window is set to your market — the European working day, or the US day from the same centre — and QA scorecards with call and ticket samples are shared with you every week.
- Dedicated agents — never a shared pool
- Coverage window aligned to US or EU business hours
- Weekly QA scorecards and samples, in your inbox
